ADSL Troubleshooting Guide - Authentication Issues & Modem Configuration
CONFIGURING YOUR MODEM TO WORK WITH MONTIMEDIA ADSL
Normally, with most modems, all the factory default settings will be correct for the Montimedia service and you will only need to enter your ADSL username and password.
Review your ADSL modem manual for other settings you may need, or if your connection doesn't work.
Advanced Modem Settings:
ADSL Modulation: G.DMT (not G.DMT lite)
NAT: Enabled - use Dynamic NAPT for shared connections Bridge Mode:
Disabled PPP Authentication: CHAP ATM VPI: 8 ATM VCI: 35 ATM Category: UBR
Encapsulation: PPPoE LLC or PPPoA LLC
Places to go for Help:
Montimedia ADSL Support Helpdesk:
During Office Hours: 1300 79 49 69
After Hours for Emergency Support: 1300 659 992
Various modem manufacturer's technical support lines:
Netcomm: 02 9424 2070
D-Link: 1300 766 868
Billion: 1300 139 159
Alcatel: http://www.speedtouchdsl.com/support.htm
Dynalink: 1800 653 962
Netgear: 1800 787 638
General Troubleshooting
There are a number of reasons why your ADSL service could stop working, below are some troubleshooting tips that you should go through first when you are unable to get access to the internet.
- Reboot your ADSL modem (whilst all the lights may be on and all appears okay the connection may be down and a reboot generally sorts things out - mostly required after "brown-outs" or power failures).
- Wait about 1-2 minutes, then check to see if you have line-sync (ADSL light on). If you don't, click here
- Check that your login name and password has not changed - can happen if settings are not saved in the modem for some reason.
- Check to see what error is coming up when you cannot log in. If its an authentication error, and your password and username is correct contact our helpdesk
- Check that your ADSL modem is connected correctly and that you have your filters and splitters connected correctly. If for some reason you have a phone that becomes unfiltered it may cause your ADSL to stop working.
- If you have checked all of the above and your ADSL is still not working please contact support to see if there is an outage affecting you and so we may diagnose the problem further.